Terms and conditions of the online shop www.greybax.de
1. General remarks
All services which are rendered for the customer by the online shop www.greybax.de, operated by Cleven Projekt GmbH, 41334 Nettetal, Niedieckstraße 47-49, Germany, are performed on the basis of these terms and conditions. Regulations deviating from these are only valid if they have been agreed in writing by www.greybax.de Cleven Projekt GmbH and its customers.
2. Conclusion of the contract
2.1 The online shop, www.greybax.de,'s products which are available on the internet present an unbinding invitation to the customer to order goods from the online shop www.greybax.de.
2.2 By ordering the desired goods from the internet, the customer cedes a binding offer for the conclusion of a sales contract.
2.3 The online shop, www.greybax.de, will immediately confirm receipt of the order. The order confirmation, as well as the acceptance of a telephone order, do not present a contractual acceptance from our side. The acceptance of the order only takes place when we dispatch the products to you. You will receive confirmation of shipping by email.
3.1 The respective price given for our goods refers to the article presented in image and text form and is to be understood as the final price, including applicable VAT and additional price elements. The price does not include delivery and shipping costs.
EU domestic market: we invoice you at the respective current German VAT rate. This is already included in our prices. This cancels out the usual VAT of your company. No customs duties are applied.
3.2 When the website www.greybax.de is updated, all previous prices and other information on goods become invalid.
3.3 The price at the time of the offer being given to the customer is applicable.
4. Data protection
We use your inventory data exclusively for the processing of your order. All customer data is saved and processed by us in accordance with the relevant provisions of the Bundesdatenschutzgesetz (BDSG) [German Federal Data Protection Act] and the Telemediengesetz (TMG) [German Teleservices Act]. When you register to receive our newsletter we save your email address for the purposes of advertising and market research until you stop receiving our newsletter. You have, at all times, the right to access, rectify, block and delete data saved about you at no cost. To do so please contact us by email or send us your request by post.
Cleven Projekt GmbH
Telephone: +49 (0) 2153 / 9183-0
Fax: +49 (0) 2153 / 9183-10
We do not pass on your personal data, including your home address and email address, to third parties without your express consent, which can be revoked at any time. Exceptions to this are our service partners, who require data to be passed on to process the order (e.g. the shipping company which has been commissioned with delivering the goods and the credit institute commissioned with processing the payment). In such cases, the data passed on is limited to the required minimum.
This notice is provided in accordance with the provisions of the German Federal Data Protection Act (BDSG). Your interests which need to be protected are taken into consideration in accordance with the legal requirements.
5.1 Products which have been ordered are shipped immediately, as long as they are available in the warehouse. Shipments take place both within Germany and in the following EU countries: Belgium, Denmark, Finland, France, Greece, Great Britain, Ireland, Italy, Luxembourg, Monaco, the Netherlands, Austria, Poland, Portugal, Sweden, Spain, Czech Republic, Hungary, as well as other countries upon request.
5.2 Delivery time within Germany is approx. 2-3 working days from the warehouse or approx. 2-3 weeks when not available in the warehouse, if not stated differently in the offer. Delivery time to countries outside of Germany is approx. 3-5 working days from the warehouse or approx. 3 weeks when not available in the warehouse, if not stated differently in the offer. Delivery time for special designs on request.
5.3 If a product should not be available in a timely manner then we will inform of the expected delivery time by email as long as we have an email address for you.
6. Packaging and shipping costs
6.1 We ship our products with DHL. We ship packaged goods within Germany and abroad to the EU countries listed. All information on shipping costs refers to packages up to a maximum size of 120 cmx 60 cm x 60 cm.
6.2 Domestic shipping costs: (Germany)
1-3 products EUR 4.90 incl. current VAT rate.
4-6 products EUR 9.80 incl. current VAT rate.
6.3 Shipping costs abroad:
(currently to the following EU countries: Belgium, Denmark, France, Greece, Great Britain, Ireland, Italy, Monaco, the Netherlands, Austria, Poland, Portugal, Sweden, Spain, Czech Republic, other countries upon request)
1-3 products EUR 16.50 incl. valid German VAT rate.
4-6 products EUR 33.00 incl. valid German VAT rate.
7. Payment, ownership
7.1 All prices given are gross prices in Euros which include the legally applicable rate of VAT which is currently 19%. The prices given on the day the order is placed are the applicable prices.
7.2 The following methods of payment are available to you:
by credit card, the following credit cards are permitted: Visa and MasterCard
by advance payment,
(The customer is obligated to immediately pay the sales amount into our account by bank transfer upon conclusion of the contract.)
If you pay by advance payment then you will receive an email from us with the exact invoice data. Please therefore enter your email address and / or your telephone number into the order form so that we are able to contact you. When making your bank transfer please enter your name and the invoice number as the reference so that we are able to match the receipt of your payment with the order.
7.3 Until full payment has been received, the shipped goods remain our property (retention of ownership in accordance with sections 158 and 449 of the BGB [German Civil Code]). The customer must immediately inform us of compulsory enforcement measures by third parties, and in goods subject to retention must pass on the documents necessary for an intervention: this is also applicable for enforcements of other natures.
8. of return for consumers (section13 of the BGB)
With respect to section 13 of the BGB, a consumer is any natural person who conducts a legal transaction for a purpose that cannot be matched to either a commercial or an independent professional activity. The subsequent right of return does not exist if the products ordered by you serve you for commercial or independent professional purposes.
Returns policy / right of return
Should the product ordered not meet your expectations then you can return the goods to us within 14 days by sending them back without having to state your reasons for this unless you have acted on behalf of your commercial or independent professional activity. (Order by entrepreneur). The deadline for returning an item begins, at the earliest, upon receipt of the goods and a detailed policy, in writing.
Please send the goods to the following address:
Cleven Projekt GmbH
Please direct your return request to:
Cleven Projekt GmbH
Telephone: +49 (0) 2153 / 9183-0
Fax: +49 (0) 2153 / 9183-10
In order to meet the deadline for returns, it is sufficient to send back goods or the return request promptly. The goods shall be returned place at our risk and expense. In the case of an effective return, the dissolution of the sales contract and the refund of payments already
made take place following the return of delivered goods. Compensation can be requested for damaged goods. This does not apply if the damage to the goods can exclusively point back to inspection of these, as would have been possible in a store. In addition, you can avoid the obligation to pay compensation if you do not accept ownership of the goods and use them as such and refrain from doing anything which would negatively influence the value of the goods. In order to avoid damages when returning the goods by post, please do not remove packaging until you have definitively decided that you wish to keep the goods.
The following cannot be returned:
- Orders from entrepreneurs
- Products which were manufactured in accordance to customer requests or which were altered in particular ways (custom-made designs).
In order to ensure that the process runs smoothly and that you receive optimal service, we would politely request that you follow these steps:
- Inform Cleven Projekt GmbH of the return in writing.
- Within two days you will receive the return documents from us by post (consisting of covering letter, return dispatch note and stamps for the package).
- Pack the goods to be returned as carefully as possible and enclose the completed return dispatch note.
- It is best to use the original packaging for the return. In this way the goods are optimally protected from damages arising during transit.
- Put the stamps on the package and take it to the nearest post office.
As soon as we receive the goods and have checked them, the value of the goods will be credited to you.
Please note that following the steps above is not a prerequisite for the effective exercising of the right to return. However, it ensures uncomplicated, quick and cost-effective handling for both parties.
The right to return guaranteed here does not apply to customers who are based outside of the European Union, particularly in Switzerland.
The returns policy can be viewed separately under the following link, where it can also be printed off. You can also print off a blank return form here.
End of returns policy
Should you detect any damages to the goods which have occurred in transit, we request that the recipient immediately lodges a damages report with the carrier (shipping company). We are to be notified of any other recognisable damages which have occurred during transit in writing within 2 day of receipt of the goods. However, neglecting to do so does not affect your statutory rights. In addition, legal regulations apply.
We are not liable for damages which arise as a result of incorrect handling, normal wear and tear or as a result of foul play. In the case of repairs to the goods by yourself or by a third party which takes place without our written agreement, our guarantee for the goods expires.
10.1 In cases of wilful intent and gross negligence, the online shop is liable according to legal regulations. Liability for guarantees exists regardless of culpability. In cases of slight negligence, the online shop exclusively accepts liability in accordance with the Produkthaftungsgesetz [Product Liability Act] or due to breach of substantial contractual obligations. The claim for damages for the slightly negligent breach of substantial contractual obligations is, however, limited to damages which are foreseeable and typical to the contract. The online shop is liable to the same extent regarding breaches by agents and representatives.
10.2 The provisions of the above paragraph (10.1) pertain to damages alongside the service, damages instead of the service and the claim for compensation of futile expenditure regardless of the legal ground and including liability for defects, delays or impossibility.
11. Links on our pages
According to the judgement from 12 May 1998 - 312 O 85/98 - "Haftung für Links" [Liability for Links], the District Court of Hamburg decided that with the use of a link, the person responsible for the website was also jointly responsible for the contents of the website linked to, if necessary. This can, according to the District court, only be impeded in the case that the original website expressly distances itself from this content. We hereby expressly distance ourselves from the content of all the pages linked to our homepage. This declaration applies for all links on our website
All third party logos, images and graphics are the property of the corresponding companies and are subject to the copyright of the corresponding licence provider. All photos, logos, text, reports, scripts and programming routines presented on these pages which have been developed or edited by us may not be copied or used in any other way without our agreements. All rights reserved.
13. Closing remarks
The CISG does not apply here, German law is applicable. The terms and conditions of the online shop www.greybax.de are accepted when an order is placed. Should a provision of these terms and conditions become invalid at any time, the validity of the other provisions shall remain unaffected. The invalid provision shall be replaced with an appropriate, legal provision. If the customer does not have a general place of jurisdiction in Germany or in another EU member state then the place of jurisdiction for all disputes arising from this contract is exclusively our business headquarters.
Nettetal, 1 January 2011
HRB [Commercial Register Department B] 11104, Register Court Krefeld
Managing Directors: Harald Cleven, Hans-Jürgen Cleven
Tax ID 115/5844/0551